Frequently Asked Questions
- Do you have problems with payment?
Currently we accept payment via Paypal. And you can pay directly from VISA, MASTER cards via Paypal's system. Please be assured that Paypal's payment system is great. And of course, we don't keep any payment information, we only keep your purchase information.
- What happens if I type in the wrong address?
If you provide us with a wrong address and the shipment has not been sent out please email us and we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders.
- Faulty item received
If you receive a faulty item, just send us a picture of it to along with your order number. If the item(s) delivered to you would be faulty or if withers off in the first wash, we'll send you a free reshipment. You don't have to send it back to us. All we'd need would be a picture of the faulty item.
- Why should you buy from our website?
Yes, that's exactly how it should be. There are many other sales websites with the same product, but we are different in reputation and quality of service. Try it out with your first order with a 10% discount code "GIFT10". Believe me, a lot of customers have come back to us over the past 2 years.
- Don't forget to get a 10% discount code for the first order "GIFT10", and get 15% off when buying from more 3 products (The discount code is automatically applied when the quantity in the cart is reached). Happy shopping!
If possible, buy us a cup of coffee by adding a tip at the checkout page. Thank you.